Refund policy

Last updated: October 4, 2026

We want you to be happy with your EzyClean order. If something isn't right, we'll help you put it right.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all heads and accessories included. You'll also need your order number or proof of purchase.

To start a return, email sales@ezyclean.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Unless the item is faulty, damaged or not what you ordered, return shipping costs are the customer's responsibility and are non-refundable. We recommend using a trackable shipping service.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged in transit, faulty, or not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll arrange a replacement or a full refund, and you won't pay for return shipping.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at sales@ezyclean.com.

Order cancellations

If you need to cancel an order, email us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Once an order has shipped, it can be returned under this policy.